Category: Uncategorized

BT Wholesale power failure

BT are again today suffering with power failure issues in another of their partner datacentres.  This is causing widespread issues on DSL services as well as SIP/VOIP services across multiple providers.  BT and datacentre...

Authoritative DNS

08:45 Our authoritative dns servers are under a high load resulting in some queries timing out.   Over the course of the weekend an additional name server will be brought online and current authoritative...

Recursive DNS

18:25 We are experiencing issues with our recursive DNS servers, for some external domains the servers are not returning records. 20:00 New recursive servers have been built and are now online.

Access router in London HEX6&7

07:00 – We’ve lost contact with one of our routers in Harbour Exchange 6&7, while all other equipment is operational any directly connected services to this router will currently be down.  A power cycle...

Monitoring systems

A firewall that sits in front of our primary monitoring system is currently experiencing some troubles.  This has caused that system to raise false down alerts. Due to the number and frequency of the...

DSL Network Issues

17:00 – We appear to be having issues in our DSL network, the problem itself is within our providers wholesale network.   Connections will appear to be running extremely slowly, you may find your...

Fibre issues in Nantwich/Aston areas.

10:30pm 12/3/2013 Our monitoring system has picked up failures on both the North and South sets of fibre bundles feeding our Bunker Datacentre. Traffic is however flowing via another pathway so the datacentre remains...

Router issue in Manchester

12/Feb/2013 – 1:26am – Monitoring has detected a failure of a router in Manchester – Engineers are currently investigating the problem.  Services mostly affected are DSL and Leased Lines terminating in Manchester as well...

Network outage at London HEX6&7

10/11/2012 16:30 – We’ve just had notification of a router going offline at London HEX6&7, we’re currently investigating as to what may be happening before taking any action to redirect connections etc.  Currently any...

Bunker Partial Power Failure

19/8/12 20:20 –  We’re currently experiencing a partial power failure on the mains at the Bunker datacentre.  It appears we have lost one of the phases.  Unfortunately under these circumstances the generators did not...

DSL Network Issues 25/7/2012

Our wholesale DSL interconnects have just gone down – we’re investigating the issue now.15:26A router in the wholesale network experienced an unexpected restart – connections are coming back online now.  If your DSL router...

Issues with C2 DSL Network

July 6th 2012 16:56From approx 15:55 we have lost connectivity to our equipment in Telecity HEX6&7. Remote hands cannot identify any issues so we are therefore sending an engineer to site with spare equipment...

Emergency Maintenance Notification

We have received notification from our primary transit provider that on 12th April 2012 between 1am and 4am GMT there is a possibility of an upto 20 minute outage. RegardsAtlas Technical

Future works on Manchester ring 19/08/2011

We’ve received notification from one of our network providers that as part of expanding their network, a number of fibre routes between TeleData and IFL2 require diverting. This work will take place during the...

Issues on Manchester Ring

The causes of the issues on the Manchester ring last night are still not yet clear, we know part of the ring went down, what we cant do however is replicate the issue. Each...

DSL issues in London

Some C2 customers in the London area may currently be experiencing DSL issues due to an incident at the West End BT exchange. BT engineers are trying to restore services after a flood prompted...